Kim's Pet Sitting Services
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In-Home Pet Sitting Services

Policies & Procedures

Please be sure to take the time to read our entire policy page. This is a very personal service and we want to make sure all of our clients are comfortable with our policies and procedures as we serve you and your pets for the years to come!

Meet and Greet

Sometimes clients prefer to meet Kim's Pet Sitting Services owner and staff, before setting up an official consultation. Meet and Greet visits are highly recommended for our overnight and 24 hour service. This usually takes between 15-30 minutes. Since there is no charge for this service, we do count on the meet and greet not going over the suggested time frame.

Our Consultations

We offer a free, 30 minute consultation in your home. At this time we meet you and your pets and have you walk us through your daily pet and home care routine in detail. Before the consultation, we send our service forms, via email attachment, to set up your client account. We need the service forms to be completed for the time of our consultation.

The service forms include:

  • Specific pet & home care instructions
  • Veterinarian contact information & medical emergency arrangements
  • Emergency contact numbers
  • Your travel contact information, including destinations & land lines for each trip
  • Service Agreement
  • 2 working keys are needed at time of consultation, if upcoming services have been booked.

Scheduling a consultation: Due to our heavy pet sitting schedule on the weekends, we need to make our consultation appointments during the weekdays or early evenings.

Last minute consultations for new clients: Even in a last minute emergency, we need to schedule an in-home consultation to meet you, your pets, and to go over your pet and home care routines. We can never offer services without our forms filled out and coming to your home to go over your pet and home care routine.

Payment for services: We use Paypal Email Invoicing Systems and Cash is also accepted. Payment for services must be paid before or at the time service begins. Sorry we can no longer accept checks.

Paypal Payment Systems accepts Visa, Mastercard, American Express, Discover, and personal or business Checks. It's easy, convenient and safe to use! KPSS will sent your invoice via email with all dates and time frames listed on your receipt. The client easily follows the link that was sent to their email, and then submits their payment securely online. Payments can be submitted just by one click for existing paypal customers. If you are not an existing paypal client, it's also very easy to use and does not require membership.

Refunds: In the event a client has paid for services before services begin, we can offer a credit to be used at a later date. If the client prefers to receive a refund, a 5% processing fee is applied to refund balance. Paypal charges us a fee to process all payments.

Early Returns: A 24 hours notice must be given to receive a full credit for unused services. If a 24 hour notice is not given, we retain one full day of service fees, and the balance will be issued by credit.

Shared pet sits: Due to our insurance policy, and other factors, we usually can not accept any shared pet sitting services with friends, family, or neighbors. But, you can inquire for certain situations, but it's usually not a good idea.

Every other day, or so, pet sitting: We can not accept every other day pet sitting. All pet sitting services must be scheduled at least 1 x per day, in consecutive days in a row, at least from the day after your departure to the day before your arrival date. This assures us that if your pet ends up stuck behind a dryer or in a cabinet, becomes ill, or your air conditioner breaks in the summer, they can be helped in a reasonable amount of time.

Our Pet Sitters

KPSS is a owner operated company. However, at times we need to use the services of our fully trained, qualified pet sitters that are on-call during high season scheduling, vacations, or if we become ill. We fully understand all the concerns of pet and home owners in needing someone 100% trustworthy, competent, and that has a sincere heart for the welfare and care of all animals. Knowing that most pet owners who contact us, consider their pets as "family members," we take this responsibility very seriously. We will always set up a meet and greet to any pet sitters that will be used for your pet and home care services. The only time a pet sitter might enter your home without meeting you is in the event of an emergency while your services are in progress and the scheduled pet sitter is not able to fulfill the scheduled service. We offer training to all fill-in pet sitters for your specific pet and home care needs.

Our pet sitters must pass a thorough background check performed by a professional investigation service, provide multiple professional references- not friends or family members. They must also submit copies of their drivers license, ss # for ID verification, and proof of auto insurance that is updated yearly. We also obtain a signed KPSS contract that states their agreement and knowledge of all of our policies, procedures, and highly ethical expectations.

Scheduling Services

Regular morning & evening visits: Call us anytime, but it is recommended that you book services at least 2 weeks prior. We are flexible and last minute notices are accepted for our established clients.

Overnight Services: Call us anytime, but it is recommended that you book these services up to 60 days prior, to assure availability. We are flexible, and as long as we can meet your schedule needs, we do except last minute requests.

Same day/Urgent/or Emergency Pet & Home Care requests with under a 24 hour notice given: Please add $5, plus your regular service fee for any service requests to visit your pets or perform any home care duties, for any reason without over 24 hour notice. This fee applies, even if it is not necessary for us to be at your home for the full length of a regular home care or pet sitting visit. Add $10 for overnight services. Availability is not guaranteed, but we will try very hard to accommodate you and usually do.

Client Home Lock-out: Feel free to call us in the event you lock yourself out of your home, and have had our company keep your key. The fee is only $35 for us to come to your home to let you in using your key. The fee will be paid at time of entry. However, we can not guarantee we are available at the time of your last minute request, and if not, would suggest calling a locksmith.

Holiday Fees: 

Please add the following fees to the specific days listed below.

$5 extra for the day, for 30, 45, and 60 minute visits

$10 per day for Overnight

Easter Day
July 4th Day
Thanksgiving Day
Christmas Eve (extra fee for visits after 6pm, & overnights only)
Christmas Day
New Year's Evening (extra fee for visits after 6pm, & overnights only)
New Year's Day

Holiday Deposits

Holiday regular day visits: Requires no deposit for established clients.

Holiday overnight & 24 Hour Service: Established and new clients are required to submit a 50% deposit in order to book Holiday services. Please remember, we can not reserve your Holiday reservations, until the 50% deposit is submitted. The balance will be due 3-5 days before you depart if you are paying via paypal, or if paying cash, you must leave the balance on the counter for the time we start your pet care services.

Holiday Cancellations

Holiday regular day visits: There are no cancellation fees for services that are cancelled. Unless you have already paid via Paypal, then we have to charge a 5% fee of your total amount paid to cover our fees charge to us by Paypal.

Holiday Overnight & 24 Hour Service Cancellations: A credit is given for any deposits previously paid.

Summer Months Policies

Home Temperature: Our clients must have the temperature in their home set no higher then 82 degrees. We prefer at least 78 degrees for the welfare of your pets. We will not leave fans on in place of A/C units during the hot season. If you have an A/C problem, please ask us about our cool cat boarding services and referrals for in-home dog boarding in Tucson.

OutDoor Dog Sitting: We do not accept strictly outdoor pet sitting requests for dogs, unless you have air conditioned housing outside and secure and safe fencing. We have learned that outdoor elements in Arizona with the extreme heat in the summers, and thunderstorms, including the threat of snakes on some properties, are too severe for both your animals and our pet sitters. Dogs that have doggie doors with access to the indoors are accepted. We do not accept small dogs that are only outdoor dogs, as wild animals can easily jump high fences here in Arizona and take your dog.

Outdoor Cat Sitting: We never accept outdoor pet sitting services for cats. Domestic cats should never ever live outdoors. We have learned that Leukemia, rabies, FFVL, predator wild life, cars, and animal abusing humans, can be a grave threat to the outdoor feline community. If you have an unusual circumstance with an outdoor cat, please call us and let us know the situation for possible approval.

FYI: Did you know 50% of cats and dogs missing in Tucson are actually stolen for dog fighting bait. This is a fact. If you have just moved here, you might not be aware of Tucson's severe animal cruelty problems regarding dog fighting. You can do a google search and find these facts with articles containing information from the Tucson Police Department and local Humane Society. We highly recommend not leaving your dog or cat outside unattended- EVER.

Feral Community & Stray Cats: We accept! If you are feeding outdoor feral cats or a stray cat that can not reside indoors for reasons beyond your control, we will gladly follow your feeding and watering routine.

Aggressive Animals: We do not have special animal handlers that can work with aggressive animals, therefore, we can not offer our services for them. If your pet has bitten anyone in the past, or shows aggressive behavior, please kindly make other arrangements. We have found that the best pet care for aggressive animals are to board them at a reputable commercial boarding facility.

Windows & Doors: We do not accept pet sits where the client requests any windows or doors to remain open. Please do not ask us if we will make exceptions in the consultation or at a later date when pet sitting services are in progress. We urge clients to check with their local police department for Tucson crime statistics. Any open windows and doors will be closed and locked during our pet sitting services. We must protect your animals, home, and our pet sitters while you are away. No exceptions unless you have bars on your windows and the pets can not escape out of them.

 

 

 

 

 

Please contact us at 991-2382 with any additional questions you may have.


"I was impressed with the level of professionalism and integrity of your company."

-Karen N.
NE Tucson

 

Contact us today for a free consultation!

520 991-2382

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