Consultations

We offer a free consultation in your home. At this time we meet you and your pets and walk through your daily pet and home care routine in detail. Before the consultation, we send our service forms, via email attachment. The service forms must be completed for the time of our consultation.

Our service forms include:

• 1. Specific Pet & Home Care Instructions
• 2. Veterinarian Contact Information
• 3. Pet Medical Emergency Coverage
• 4. Emergency Contact Information
• 5. New Travel Information
• 6. KPSS Service Agreement
• 7. Two working keys are needed at time of consultation

Scheduling a consultation: Due to our heavy pet sitting schedule on the weekends, we need to make our consultation appointments during the weekdays or early evenings.

Last minute consultation for new clients: Even in a last minute emergency, we need to schedule an in-home consultation to meet you, your pets, and to go over your pet and home care routines. We can never offer services without our service forms filled out and coming to your home to go over your pet and home care routine and retaining two working keys.

Payment for Services

Payment for services are always submitted at least 2 days before services begin. We prefer to use Paypal Email Invoicing Systems for all service transactions, but do accept checks and cash.

-Paypal: A Paypal invoice is sent to the client’s email, usually at the time reservations are made. Payment is submitted up to 2 days, prior to pet care services beginning. Clients can easily follow the link in their email to submit payment. We find Paypal Invoicing system to be easy, convenient, and internet safe for our clients!

-Checks or Cash: The client is required to leave payment for services on the counter along with the New Travel Information Form at the time of our 1st pet sitting service. We do not invoice clients for service fees after they return.

Refunds

In the event a client has paid for services, before services begin, we can offer a credit to be used at a later date. Or, if the client prefers to receive a refund, a 5% processing fee is applied to the refund balance. Paypal charges us a fee to process all payments.

Early Return: A 24 hours notice must be given to receive a full credit for unused services. If a 24 hour notice is not given, we retain one full day of service fees, and the balance will be issued as credit.

Holiday Transactions

Holiday Extra Fees

• $5 per visit - 30, 45, & 60 Minute Visits
• $10 per day - Overnight Services
• $20 per day – 18-24 Hour Services

Holiday Fee Days

Easter Day
July 4th Day
Thanksgiving Day
Christmas Eve (extra fee for visits after 6pm)
Christmas Day
New Year's Evening (extra fee for visits after 6pm)
New Year's Day

Holiday Deposits

Holiday Regular Visits: Requires no deposit for regular clients 30, 45, & 60 minute visits.

Holiday Overnight & 18-24 Hour Visits: Established and new clients are required to submit a 50% deposit in order to book overnight and 18-24 hour holiday services.

Holiday Cancellations

Holiday Regular Visits: There are no cancellation fees for 30, 45 & 60 minute services.

Holiday Overnight & 24 Hour Services: There are no refunds for overnight or 18-24 hour cancellations. Credits are considered by KPSS.

Scheduling Services

Regular morning & evening visits: Call us anytime, but it is recommended that you book services at least 2 weeks prior. We are flexible and last minute notices are accepted for our established clients.

Overnight Services: Call us anytime, but it is recommended that you book these services up to 60 days prior, to assure availability. We are flexible, and as long as we can meet your schedule needs, we do accept last minute requests.

Same Day/Emergency Reservation Requests:

• $5.00 for the first visit of 30, 45, or 60 minute services
• $10.00 for first Overnight
• $20.00 for first 18-24 hour

Shared Pet Sits: Due to our insurance policy, and other factors, we usually can not accept any shared pet sitting services with friends, family, or neighbors. But, you can inquire for certain situations, but we have discovered, it's usually not a good idea.

Every Other Day Reservations: We can not accept every other day pet sitting reservations. All pet sitting services must be scheduled at least 1 x per day, in consecutive days in a row, at least one day after your departure to one day before your arrival date. This assures us that if your pet ends up stuck behind a dryer or in a cabinet, becomes ill, or the home air conditioner breaks in the summer, they can be helped in a reasonable amount of time.

Our Pet Sitters

Qualifications: Our pet sitters must pass a thorough background check performed by an authorized, professional investigation service. They must also provide multiple professional references, copies of their drivers license, SS #, and proof of auto insurance- that is updated yearly. We also obtain a signed KPSS contract that states their agreement and knowledge of all of our policies, procedures, and highly ethical expectations.

Pet Sitter - Bond & Insurance: Our professional pet sitters are covered under our bond and liability insurance. However, pet sitters are held responsible for any personal discrepancies involved in their work performed. Please feel free to ask any questions regarding coverage.

Assigned Pet Sitters: KPSS uses the services of trained and qualified pet sitters to care for our client’s pets and home. We strive to assign the same pet sitter for our clients and their pets. The owner and training manager, also conducts pet sitting services in the clients home as part of our training and monitoring system. However, at times, the client's assigned pet sitter is not available. Please see below for further details about our qualified, professional back-up pet sitters.

Back-up Pet Sitters: At times our client’s regular pet sitter is not available. At that time, our service will provide our clients with another qualified, professional pet sitter who will be fully trained at the clients home when the services are in progress, in accordance with the procedures and policies of KPSS. All pet sitters are expected to behave in a respectful, honest, and professional manner at all times.

Meeting Our Pet Sitters: We can schedule a meet & greet appointment for the client and pet sitter, unless circumstances beyond our control or the client’s, have occurred due to time lines In the client/pet sitter meet and greet, training is not necessary as KPSS trains all pet sitters for their clients, after the first initial client consultation. The client will never have to train any pet sitters, unless they prefer to. Clients are encouraged to spend the 15-30 minute meet and greet, in getting to know their pet sitters and if applicable, letting the pet sitter interact with the pets as much as possible.

Daily Service Monitoring: All pet sitters call into KPSS Voicemail System, from the client’s home each day, from each pet sit. The pet sitters give a detailed report via voicemail to KPSS of how the pets are doing that visit and give details on their daily services to the care of the pets and home. We offer this service to our clients, so they may enjoy their vacations, personal, or business trips, without interruption and as added security knowing their pets and home are well taken care of.

KPSS Misc. Polices

Home Temperature: Our clients must have the temperature in their home set to a reasonable temperature for the welfare and comfort of their animals. We will not leave fans on in place of A/C units during the hot season. If you have an A/C problem, please ask us about boarding referrals for the time you’re A/C is not functioning.

Out Door Dog Sitting: We do not accept strictly outdoor pet sitting requests for dogs, unless you have air conditioned housing outside and secure and safe, wild animal proof fencing. We have learned that outdoor elements in Arizona with the extreme heat in the summer, lightening storms, and the threat of snakes on some properties, are too severe for both your animals and our pet sitters. Dogs that have doggy doors with access to the indoors are accepted, but not recommended, while the client is gone for long periods of time. Small dog pet sitting with doggy doors are usually not accepted by our services. Wild animals in Tucson can and do, easily jump high fences here in Arizona and attack dogs.

Outdoor Cat Sitting: We never accept outdoor pet sitting services for cats. Domestic cats should never ever live outdoors. We have learned that Leukemia, rabies, FFVL, predator wild life, cars, and animal abusing humans, can be a grave threat to the outdoor feline community. If you have an unusual circumstance with an outdoor cat, please call us and let us know the situation for possible approval.

Feral Cat Community & Stray Cats: We accept! If you are feeding outdoor feral cats or a stray cat that can not reside indoors for reasons beyond your control, we will gladly follow your feeding and watering routine.

Aggressive/Overly Protective Animals: We do not have special animal handlers that can work with aggressive, overly protective animals. Therefore, we can not offer our services for them. If your pet has bitten anyone in the past, or shows aggressive behavior, please kindly make other arrangements. We have found that the best pet care for overly protective animals are to board them at a reputable commercial boarding facility.

Light Rotation: We are very supportive of light rotation in our client homes while they are gone. However, we do not allow for certain lights that pose a fire danger to be left on unattended. We do not accept lamps with cloth or paper lamp shades and some very hot ceiling lights. We choose lights that are as safe as possible or you can assist us in the light selections of your home.

Windows & Doors: We do not accept outside windows or doors to remain open in the clients home while services are in progress.

Contact us at 991-2382