Please be sure to take the time to read our entire policy page. This is a very personal service and we want to make sure all of our clients are comfortable with our policies and procedures as we serve you and your pets.

Our Consultations

We offer a free, 30 minute consultation in your home. At this time we meet you and your pets and have you walk us through your daily pet and home care routine. Before the consultation, we send our service forms, via email attachment, to set up your client account. We obtain detailed information about various subjects to enable us to care for your pets and home while you are away. We need the service forms to be completed for our consultation.

The service forms include;

• Specific pet & home care instructions
• Veterinarian contact information & medical emergency arrangements
• Emergency contact numbers
• Your travel contact information, including destinations & land lines for each trip
• Service Agreement
• 2 working keys are needed at time of consultation

Scheduling a consultation: Due to our heavy pet sitting schedule on the weekends, we need to make our consultation appointments during the weekdays or early evenings.

Last minute consultations for new clients: Even in an emergency, or last minute service request, we need to schedule an in-home consultation to meet you, your pets, and to go over all required service forms that must be filled out in completion.

Payment for services: Checks, cash, and credit cards are accepted. We now use PayPal Email Invoicing for a quick and secure way for our clients to pay for their Pet & Home Care Services online. Payment for services must be paid before or at the time service begins.

Paypal Payment Systems accepts credit card, bank, and PayPal payments online. It's easy, convenient and safe. Payments can be submitted just by one click for existing paypal customers. If you are not an exisiting paypal client, it's also very easy to use.

Services are guaranteed only when payment for services is submitted, as long as circumstances at your home still allow us to have access to your pets.

For overnight service, a 50% deposit is required at time of booking. and the balance is before, or at time of service.

Refunds: In the event a client has paid for services just before services begin, and then cancels, the following fees are applied:

Refunds for New Clients: $35 consultation fee is retained, and a 5% processing fee is applied to the entire balance to handle credit card transaction, and refund fees. Refunds submitted through paypal must wait the time frame that paypal requires to process your refund.

Refunds for Established Clients that have already paid for services: Credits are issued, or a 5% processing fee is applied to refunds.

Early Returns: A 24 hours notice must be given, or 1 full day of services are retained, and the balance will be issued by credit only.

Shared pet sits: Due to our insurance policy, and other factors, we can not accept any shared pet sitting services with friends, family, or neighbors.

Every other day, or so, pet sitting: We can no longer accept every other day pet sitting. All pet sitting services must be scheduled at least 1 x per day, in consecutive days in a row, from your departure to arrival dates. However, we do accept pet sitting services that start the day after you depart, and end the day before you arrive back home. (Usually for cat sitting only). This way if your pet ends up stuck behind a dryer or in a cabinet, becomes ill, or your air conditioner breaks in the summer, we can come to their rescue in a reasonable amount of time.

Our Pet Sitters

Our company provides professional pet sitters for our clients pet and home care needs, in addition to the owners pet sitting also. We fully understand all the concerns of pet and home owners in needing someone 100% trustworthy, competent, and that has a sincere heart for the welfare and care of all animals. Knowing that most pet owners who contact us, consider their pets "family members," we take this responsibility very seriously.

Our pet sitters must pass a thorough background check performed by a professional service, provide multiple professional references- not only friends or family members. They must also submit copies of their drivers license, ss # for ID verification, and proof of insurance that is updated yearly. We also obtain a signed KPSS contract that states their agreement and knowledge of all of our policie, procedures, and highly ethical expectations.

Scheduling Services

Regular morning & evening visits: Call us anytime, but it is recommended that you book services at least 2 weeks prior. We are flexible and last minute notice, on occassion, are usually accepted.

Overnight Services: Call us anytime, but it is recommended that you book these services up to 60 days prior, to assure availability. For our established clients, 50% deposits are required for Holiday overnight services, and the remaining balance is paid 3-5 days prior to pet sitting services beginning.

Same day/Urgent/or Emergency Pet & Home Care requests with under a 24 hour notice given: Please add $5, plus your regular service fee for any service requests to visit your pets or perform any home care duties, for any reason. This fee applies, even if it is not necessary for us to be at your home for the full length of a regular home care or pet sitting visit. Add $10 for overnight services. Availability is not guaranteed, but we will try very hard to accommodate you.

Client Home Lock-out: Feel free to call us in the event you lock yourself out of your home, if our service has previously retained your key. The fee is $25 for us to come to your home to let you in using your key. The fee will be paid at time of entry. However, we can not guarantee we are available at the time of your last minute request, and if not, would suggest calling a locksmith.

Holiday Fees: 

Please add the following fees to the specific days listed below.

$5 per visit for 30, 45, and 60 minute visits

$10 per day for Overnight

Easter Day
July 4th Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year's Evening (extra fee for visits after 6pm, & overnights only)
New Year's Day

Holiday Deposits

Holiday regular day visits: Requires no deposit for established clients.

Holiday overnight Service: Established and new clients are required to submit a 50% deposit in order to book Holiday services. Please remember, we can not reserve your Holiday reservations, until the 50% deposit is submitted. The balance will be due 3-5 days before you depart.

Holiday Cancellations

Holiday regular day visits: Please see regular refund and cancellation information above. There are no cancellation fees for services that have not been paid yet, unless it's overnight service.

Holiday Overnight Service Cancellations: A credit is issued, only, if over 24 hour notice is given. One day of fees are obtained if under 24 hour notice is given, and the balance is issued by credit.

Home Temperature: Our clients must have the temperature in their home set no higher then 82 degrees. We prefer at least 78 degrees for the welfare of your pets. We will not leave fans on in place of A/C units during the hot season. If you have an A/C problem, please ask us about our cool cat boarding services.

OutDoor Dog Sitting: We do not accept strictly outdoor pet sitting requests for dogs, unless you have air conditioned housing outside. We have learned that outdoor elements in Arizona with the extreme heat and thunderstorms, including the threat of snakes on some properties, are too severe for both your animals and our pet sitters. Dogs that have doggie doors with access to the indoors are accepted.

Outdoor Cat Sitting: We never accept outdoor pet sitting services for cats. Domestic cats should never live outdoors. We have learned that Leukemia, rabies, FFVL, predator wild life, cars, and animal abusing humans, can be a grave threat to the outdoor feline community. If you have an unusual circumstance with an outdoor cat, please call us and let us know the situation for possible approval.

Feral Community & Stray Cats: We accept! If you are feeding outdoor feral cats or a stray cat that can not reside indoors for reasons beyond your control, we will gladly follow your feeding and watering routine.

Aggressive Animals: We do have special animal handlers that can work with aggressive animals, therefore, we can not offer our services for them. If your pet has bitten anyone in the past, or shows aggressive behavior, please kindly make other arrangements.

Windows & Doors: We do not accept pet sits where the client requests any windows or doors to remain open. Please do not ask us if we will make exceptions in the consultation or at a later date when pet sitting services are in progress. We urge clients to check with their local police department for Tucson crime statistics. Any open windows and doors will be closed and locked during our pet sitting services. We must protect your animals, home, and our pet sitters while you are away. No exceptions unless you have bars on your windows and the pets can not escape out of them.

Errands & Pet Shopping Requests: $20 + mileage, for basic requests. Fees can vary.

Please contact us at 991-2382 with any additional questions you may have.