Consultations

We offer a free consultation in your home. At this time we meet you and your pets and walk through your daily pet and home care routine in detail. Before the consultation, we send our service forms, via email attachment. The service forms must be completed for the time of our consultation.

Our service forms include:

• 1. Specific Pet & Home Care Instructions
• 2. Veterinarian Contact Information
• 3. Pet Medical Emergency Coverage
• 4. Emergency Contact Information
• 5. New Travel Information
• 6. KPSS Service Agreement
• 7. Two working keys are needed at time of consultation

Scheduling a consultation:

Due to our heavy pet sitting schedule on the weekends, we need to make our consultation appointments during the week days or early evenings.

Last minute consultation for new clients:

Even in a last minute emergency, we need to schedule an in-home consultation to meet you, your pets, and to go over your pet and home care routines, and collect our service forms and retain two working keys. If you have an unusual circumstance and can not meet with us, but can provide a key to your home, and access to your pets, please call or email. We can discuss special arrangements.

Payment for Services

Payment for services are always submitted at least 2 days before services begin or are left on the counter for our first pet sit. We prefer to use Paypal Email Invoicing Systems for all service transactions, but do accept checks and cash that can be left on the counter.

-Paypal Invoicing:

A Paypal invoice is sent to the client’s email, usually at the time reservations are made. Payment can be submitted anytime prior to pet care services beginning. Clients can easily follow the link in their email to submit online safe payment. We find Paypal Invoicing system to be easy, convenient, and internet safe for our clients.

-Checks or Cash:

If Paypal is not used, the client is required to leave payment for services on the counter along with the New Travel Information Form at the time of our 1st pet sitting service. We are not set up to invoice clients for service fees after they return.

Refunds

Refunds or credits are given at company owner's discretion.

Early Return:

A 24 hours notice must be given to receive a full credit for unused services. If a 24 hour notice is not given, we retain one full day of service fees, and the balance will be issued as credit in most circumstances.

Holiday Deposits

Usually requires no deposit, unless requesting overnights or 24 hour service.

Holiday Cancellations

There are no cancellation fees for our regular 30, 45, and 60 minute visits. Credits are considered by KPSS, depending on the inconvenience or loss of other bookings, in consideration to our pet sitters for overnight services and 24 hour services that do not have adequate notice. .

Scheduling Services

Regular morning & evening visits:

It is recommended that you book services at least 2 weeks prior. However, we try very hard to accommodate our established clients on last minute notices, but can not guarantee services under those circumstances.

Overnight Services:

It is recommended that you book these services up to 60 days prior, to assure availability. In the event of a last minute request, we try very hard to be flexible for emergencies, but we can only book your services, if our pet sitters are available.

Every Other Day Pet Sitting:

We do not accept every other day pet sitting reservations. All pet sitting services must be scheduled at least 1 x per day, in consecutive days in a row, at least one day after your departure to one day before your arrival date. This assures us that if your pet ends up stuck behind a dryer or other location, becomes ill, or the home air conditioner breaks in the summer, they can be assisted in a reasonable amount of time.

Contact us at 991-2382